Are you running a taxi business? If you are, this blog is for you. Here, we shall be discussing all you need to know about taxi dispatch software development.
This is much used software in the ride hailing business and there are various benefits of taxi dispatch software too. Well, we shall be discussing all of that in this blog.
Therefore, with this being said, let’s get right into it, starting with the basic.
What is Taxi Dispatch Software?
Taxi dispatch software is a specialized application designed to efficiently manage the operations of a taxi service. These are a good example of custom software development.
It automates the process of matching passenger ride requests with available drivers, streamlining the entire dispatch process.
Moreover, taxi booking and dispatch software often includes features like real-time GPS tracking, route optimization, fare calculation, and communication tools for drivers and passengers.
Moving on, let’s discuss how does booking and dispatch software for taxi works in the section below.
How Does Taxi Dispatch Software Work?
When you, as a taxi driver or taxi company, use taxi dispatch software, the process typically involves the following steps:
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Driver Availability
As a driver, you log in to the taxi dispatch software using your credentials to indicate that you are available to take trips.
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Passenger Requests
When a passenger needs a ride, they can use a mobile app or call the taxi company. The request is then sent to the taxi dispatch system.
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Matching
The taxi dispatch software processes the passenger’s request and identifies the closest available driver who can pick up the passenger. It calculates the estimated time of arrival (ETA) based on the driver’s current location and real-time traffic conditions.
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Notifications
As a driver, you receive a notification on your smartphone or driver device about the passenger’s request, including the pickup location and destination.
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Accepting or Rejecting Requests
You have the option to accept or reject the passenger’s request. If you accept, the software provides you with the best route to reach the pickup location.
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Communication
The software facilitates communication between you and the passenger. You can contact the passenger, if required, to confirm the pickup details or inform them about any potential delays.
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Navigation
The taxi dispatch software often integrates with GPS navigation systems. It guides you to the passenger’s location and then to the destination using the most efficient route.
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Ride Completion
Once you reach the passenger’s destination, you mark the ride as completed in the app, and the fare is calculated based on the distance traveled and any additional factors like waiting time or tolls.
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Payment and Rating
The passenger can pay for the ride through the app using various payment methods. They may also have the option to rate the overall experience and provide feedback.
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Driver Availability Update
After completing the ride, you can update your availability status in the taxi dispatch software to indicate whether you are ready to take another ride or not.
In addition to this, the taxi dispatch system software also collects data on ride statistics, driver performance, and passenger feedback, which can help the taxi company optimize their services and make improvements.
Benefits Of Taxi Dispatch Software
Now, before you go for this form of taxi app development, it’s highly recommended that you go through the various benefit taxi dispatching software offers.
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Improved Efficiency
Taxi dispatch software automates the process of matching passengers with available drivers, reducing the time taken to find a suitable ride for customers. This efficient matching results in quicker response times and reduced waiting periods for passengers.
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Real-time Tracking
The software allows both drivers and passengers to track the location of the taxi in real-time. This feature of dispatch software for taxi cabs enhances safety and provides passengers with visibility and peace of mind about their journey.
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Optimized Route Planning
Taxi dispatch software often integrates with GPS navigation systems, helping drivers find the most efficient routes to their destinations. This reduces travel time and fuel consumption, resulting in cost savings for both drivers and passengers.
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Increased Revenue
By efficiently connecting drivers with passengers, taxi dispatch software can help drivers increase their earning potential. Drivers can take on more rides in a shorter amount of time, leading to higher overall revenue.
Should You Create Taxi Dispatch Software For Your Business?
Creating taxi dispatch software for your business can bring numerous benefits, such as improved efficiency, enhanced customer experience, and a competitive edge in the market.
However, carefully evaluate the costs, resources, and scalability to determine if it aligns with your business goals and objectives.
If you see the potential for growth and improved operations, taxi dispatch software could be a valuable addition to your business. And if you plan to hire Software developers & create such an app, it’s good to learn of the process that we shall do in the section below:
Process To Create Taxi Dispatch Software
In this section of the blog, we shall be discussing how you can create your own taxi dispatch software. Therefore, with this being said, let’s get right into it:
- Plan Your Software: Decide what features you want in your software, like ride booking, tracking, payment processing, etc.
- Know Your Market: Understand your target audience and competitors to create a software that stands out.
- Choose Technology: Pick the tools and programming languages needed for development.
- Design the Look: Create a user-friendly and visually appealing design for the passenger and driver apps.
- Build the Backend: Develop the core logic and data processing for the software.
- Make Mobile Apps: Create separate apps for passengers and drivers with features like GPS tracking and notifications.
- Manage Payments: Set up a secure payment system for smooth transactions.
- Track in Real-Time: Include GPS navigation for real-time tracking and route optimization.
- Manage Drivers: Build a system to manage driver profiles and availability.
- Test Thoroughly: Check for bugs and test the software’s usability and performance.
- Launch and Support: Prepare for the official launch and offer customer support for users.
- Continuous Improvements: Gather feedback and make updates to enhance the software over time.
Conclusion
This is all you need to know about taxi dispatch software and creating one. If you want to do just that or learn more about the same, it’s highly recommended that you consult a taxi app development company.